Terms
& Conditions
Infotel is a Division of Infotel Solutions Ltd.
Company Registration No. 4185660 whose Registered Office is 49B
Post Street Godmanchester Huntingdon Cambs PE29 2AQ
1. General
1.1 - This Contract is made between the Customer and the relevant
hotel and not with Infotel who are the Hotelier’s Agent.
1.2 - These Terms and Conditions shall be incorporated into all
hotel reservation bookings no matter how the same are made, i.e.
whether by telephone, e mail or otherwise.
1.3 - No variation or modification to the Terms and Conditions shall
be valid unless evidenced in writing and signed by a duly authorised
representative of Infotel
1.4 - Infotel warrants that it has authority to enter into this
Agreement on behalf of the relevant Hotelier
1.5 - The Customer acknowledges that this Agreement and these Terms
and Conditions contain the whole agreement between the Client and
the Hotelier and further that the Client has not relied upon any
oral or written representations made by Infotel or its employees
or agents.
1.6 - This Agreement supersedes any prior agreement between the
Client and the Hotelier whether written or oral
1.7 - In the event that any term or condition in this Agreement
is declared by any judicial or any other competent authority to
be void, avoidable, illegal or otherwise unenforceable the remaining
provisions shall remain in full force and effect.
1.8 - This Agreement is governed by English Law in every particular
including formation and interpretation and shall be deemed to have
been made in England. Any proceedings arising out of or in connection
with this agreement shall be brought in a Court within England or
Wales.
1.9 - Headings contained in this Agreement are for reference purposes
only and shall not be incorporated into this Agreement and shall
not be deemed to be any indication of the meaning of the clause
and sub clause to which they relate.
1.10 - It is the Client’s sole responsibility to check and
ensure that all booking details are accurate and correct. Infotel
accepts no responsibility or liability for any discrepancies discovered
subsequent to the booking being confirmed.
1.11 - Upon entering into this Agreement the Client consents to
disclosure of information by Infotel to the Hotelier for the purposes
of the Data Protection Act 1984 or subsequent enactments.
1.12 - All offers advertised on Infotel’s web site or by its
reservation staff are subject to availability, which varies from
time to time.
1.13 - Any/all complaints relating to the nature or quality of the
accommodation shall be made to the relevant Hotelier. In the event
that the Client is not satisfied with the outcome of it’s
complaint it should forward details to Infotel, who whilst not being
responsible or indeed liable for the same, will endeavour to facilitate
an amicable resolution as between the Client and the Hotelier at
its discretion ·
2. Disclaimer
2.1 - Infotel does not make any representation or warranty as to
the nature or standard of the hotel accommodation. The information
contained within Infotel’s web site and on its call centre
database is provided for illustrative purposes and Infotel accepts
no liability for any loss whatsoever or howsoever as a result of
any errors or inaccuracies contained therein.
2.2 - Infotel will endeavour to secure accommodation in a hotel
specified by the Client but where there is no such availability
Infotel will use its best endeavours to provide accommodation in
a similar hotel of a similar standard in the specified area but
accepts no responsibility should no alternative accommodation be
available.
2.3 - Whilst Infotel will use its best endeavours to achieve the
best rate for the Client during the period of its stay, Infotel
does not warrant and shall not be responsible in the event that
better rates could have been obtained.
2.4 - Infotel accepts no responsibility for any cancellation, alteration,
curtailment or otherwise of any booking where performance is rendered
impossible due to but not limited to an event of national emergency,
war, prohibitive Governmental
Regulation or any other cause beyond the control of Infotel.
3. Payment
3.1 - The Client agrees to make payment for the booking at such
time and in such manner as shall be required by the Hotelier which
will be notified to the Client by Infotel prior to confirmation
of the booking.
3.2 - Failure by the Client to make payment at the time or in the
manner required shall amount to a material and fundamental breach
of this Agreement entitling the Hotelier to terminate forthwith
without notice.
3.3 - In order to secure a booking the Client shall provide Infotel
with all relevant credit card information that Infotel may require
in order for this to be forwarded to the Hotelier.
3.4 - Rates shown may not include all local taxes.
4. Cancellation
4.1 - The cancellation policy of each hotel may differ and therefore
the policy which relates to each booking will be notified to the
Client by Infotel prior to the booking being confirmed and the Client
agrees to be bound by such.
4.2 - In the event that the Client wishes to cancel a booking it
must notify Infotel via a telephone fax or e mail and in the event
that the Client does not receive any response from Infotel within
24 hours, it is the client’s responsibility to contact Infotel
regarding the same.
4.3 - The Client acknowledges that in the event of a cancellation
taking place outside the Hotelier’s cancellation period, he
will be responsible for the appropriate cancellation charges arising
there from.
4.4 - The Client further acknowledges that it will pay to Infotel
an administrative fee of £10 for each reservation cancelled
whether the same is cancelled within or outside the Hotel’s
cancellation period.
4.5 - Infotel’s business hours are Monday to Friday 9.00 a.m.
to 7.00 p.m. except on public bank holidays. If a Client wishes
to cancel outside Infotel’s normal business hours or carry
out any amendments to an existing booking it must do so in those
circumstances direct with the hotel and inform Infotel of such changes.
4.6 - In order to avoid any disputes resulting from amendments or
cancellations made by you direct with the hotel it is essential
that you ask for an amendment or cancellation reference number which
you should communicate to Infotel immediately either by fax, email,
text message or by telephone the next working day.
5. Communications
5.1 - Telephone calls with Infotel may be monitored or recorded.
5.2 - E mail correspondence between the client and Infotel and any
e mail booking request forms will be saved and may form part of
this Agreement.
5.3 - Correspondence should be sent to Infotel at DFC House,
Boston House, Gosberton, Spalding, Lincolnshire PE11 4NR. Communications
by e mail should be addressed to hotels@infotel.co.uk. In order
to contact us by telephone dial 01775 843417.
6. Force Majeure
Infotel accepts no responsibility for the cancellation, alteration
or curtailment of any booking made as a result of matters beyond
reasonable control, including but not limited to acts of God, natural
disaster, fire and any other destruction of any accommodation booked,
riots, acts of war or civil commotion, exercise of legislative,
municipal, military or other authority, strikes, industrial action
or any other reason beyond the control of Infotel. |
|
